Dell EMC Unity Review

We can sleep at night because the support is great

What is our primary use case?

We use our Dell EMC Unities to store the bank's data. We have one Unity in our production environment and another Unity at our disaster recovery site.

We use it in conjunction with VMware. We store all our virtual machines on Unity. 

How has it helped my organization?

The Dell EMC unity interface is simple to manage. We manage it by ourselves. We create logs to store data. It's also easy for us to use because we use other solutions which are built for Unity, like VMware, which are recovery points. They work with the Dell EMC Unity system, as these products integrate well in our environment. 

All our applications have been migrated to VMware.

What is most valuable?

It's very reliable. I have not had an issue with Dell EMC Unity. 

Their service is good. If there is an issue with our Unity, Dell will sometimes call me before I even know I received a notification. They will tell me that some disks are bad and needed replacement. Whenever we have issues, they respond very quickly. 

We are using all-flash disk, so the speed is very good.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We are a small bank. It is very scalable whenever we want to expand the disk storage. 

How is customer service and technical support?

Dell EMC technical support is very good. I would rate them a 10 out of 10. They take you by the hand and walk you through every issue. They explain the issue and follow up on it.

Whenever we need help to service the system or apply any upgrades, their customer service is good.

What about the implementation team?

We used Dell EMC for the setup. We had a Dell EMC engineer and a third-party engineer come in. The Dell EMC engineer came and set up what he had for the disk. He took away the complexity from us, so I didn't see it. We had a third-party help us as well during the installation. 

My part was mainly just administering the system. If I had an issue, I just made a short phone call to Dell EMC.

What was our ROI?

In the past, we used to have a physical server dedicated for Exchange or SQL. We have been able to virtualize those systems. Therefore, we cut our costs on the hardware and the backup is simpler in a VM environment. With Unity, we can easily replicate all our data to our production. 

For DR, the solution is very efficient for us. It has also allowed us to centralize our data repository.

What's my experience with pricing, setup cost, and licensing?

While Dell EMC is costly, I don't have any complaints about their licensing model.

Which other solutions did I evaluate?

We have also used Dell EMC CLARiiON and Symmetrix within the Dell EMC shop. What attracted to us to Dell EMC Unity was its flash disk technology.

Outside of Dell EMC, we looked at IBM and HPE. However, we have VMware as a recovery point for replication, and those VMware solutions work together well with Unity.

What other advice do I have?

The purchasing process was uncomplicated. We went through a third-party reseller who has a relationship with Dell. They know the product well, so they specialize in it. We gave them our needs and they were able to recommend the appropriate solution to Dell, the sizing, etc. This helped us out. 

We can sleep at night because the support is great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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