What is our primary use case?
Most of our customers are using it for Microsoft workloads, like SQL Server, Exchange, on-premise use. We have one customer running Oracle on it, all-flash.
They find the performance amazing from what they're coming from. Some of them say it's blazingly fast. They've switched to all-flash.
How has it helped my organization?
The whole cycle of provisioning and acquisition has been simplified for our customers. Also, the deployment and general maintenance of it has been greatly simplified. It has cut into our professional services quite a bit.
What is most valuable?
For our customers, it's the simplicity of it. They find it easy to use, along with the added features, the dynamic volumes. Things like that have been a big improvement over past generations.
What needs improvement?
The features they have added have been great, they've greatly simplified it. Bigger, faster. They're always leap-frogging, so the next generation, I'm sure, will have newer processors in it. They have improved leaps and bounds on the interface and ease of use, and I would like to see them keep doing that.
They should have more wizards for customers so they can do more of the self-service types of functions, in terms of upgrades and patching, although it's pretty easy right now.
Also, I would like to see more migration tools. When we're putting the Unity in, I would like to see more capability to migrate from third-party storage platforms, competitive platforms. Migrating from their own platforms is pretty straightforward.
What do I think about the stability of the solution?
We've had no issues. The customers talk to us before they do an upgrade and we say, "Yeah, it should be no problem." They go ahead and do it themselves now, and there have been no outages or unplanned downtime.
What do I think about the scalability of the solution?
There have been no scalability issues with our customer base. Our customers are maybe, at most, a few hundred terabytes, so scalability is not an issue.
How is customer service and technical support?
Before they do an upgrade, our customers will talk to us and they will also talk to Dell EMC support. From what I know, our customers are very happy with the support they receive from Dell EMC.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I can't give any product a 10 out of 10. But I'm happy with it, I'd give it an eight out of 10. It has been a good product for us in terms of selling it, keeping the customer community happy.
My advice would be, download the virtual edition of Unity and try it out. Get used to the interface and ease of use. Also, take a look at the cloud-based analytics and the other pieces that go with it, to round out the solution.