What is our primary use case?
We provide the services and the solution architecture proposing the features for our customers and clients. Most of them are using hybrid architecture. They may use their own private for the main epicenter. Then we use the hybrid cloud as a VR, especially, for Dell EMC you can use Amazon or Azure. Any type of customer that demands security and they demand specific information or restricted information. They are using encryption to prevent any kind of hacking.
What needs improvement?
Some customers have less security in the solution regarding their data. We need to use multiple security applications and a set of security protocols. So security could be improved. Also, if Dell could provide the proposed 32-gigabit Hyperhannel connectivity as some competitors do it would be improved. The features already included are enterprise level. It would be better if they could provide more from the entry-level to mid-range level.
For how long have I used the solution?
We have been using Dell Encryption Enterprise for four years.
What do I think about the stability of the solution?
Dell EMC Encryption Enterprise is very stable.
How are customer service and technical support?
The technical support provided by Dell EMC comes with proactive technical support. Customers can upload logs to the Dell EMC portal. We can analyze it and they can monitor. Dell EMC has remarkable support. And whenever there is a ticket open it will be handled within four hours at the maximum. We have had a great experience with them.
How was the initial setup?
It is a pretty standard setup. The customer does not need to do a lot of tasks to complete it. It is a simple setup. The encryption comes pre-installed so there is not much configuration in that regard.
What other advice do I have?
A physical person can be helpful as all of the support comes through a remote session. It only comes with hardware support but then you can provide people to the customer even when it comes to migrations and some integrations and upgrades. So it would be very helpful.
I would rate Dell Encryption Enterprise at a nine out of ten.
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