The most valuable features are IDS and IPS.
The knowledge base is up to date and easy to use.
Log integration should be improved. If they can add SIEM, the event monitoring, then that would be great.
Scalability is an area that needs to be improved.
In the next release of this solution, I would like to see file integrity monitoring. I also hope that they will provide threat intelligence scripts for free.
I have been using Dell Secureworks for three years.
This is a stable solution.
I would rate the scalability at 50%. We have been having a problem as we are shifting from a previous appliance to a virtual machine. I think that it is an issue of scalability.
Our experience with technical support depends on the problem. Proactive support is good, but if it's something to do with health status then it is a hassle for us to find the correct department. We need to get a direct answer but it can take a lot of time.
The initial setup is straightforward.
I would rate this solution an eight out of ten.