Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for it's ease of use, low start-up costs (compared to an On-Premise solution) and scalability. For companies who do not have their own internal IT departments to support a solution, Demandware is an excellent choice. There is relatively minimal setup beyond the usual data migration for catalog development and design elements for UI development.
OOTB APIs for integration to 3rd-party applications like Social Media, payment gateways and other critical applications also add to the low implementation level of effort. Like other smart e-Commerce platforms, Demandware has enjoyed the interactive relationship with business partners and Systems Integrators who actively implement the platform and develop industry-specific extensions and APis, subsequently incorporating those components into consecutive releases.
Improvements to My Organization
Demandware brings with it the opportunities for integration with Salesforce and backoffice applications that enable companies to consolidate their e-Commerce backbone and impose standard workflow functions, roles-based permissions for interaction with the platform, performance and sales reporting and other tools for companies to use as a step towards better e-Commerce management.
Room for Improvement
Demandware is strong across the board. It's difficult to point to a specific area for improvement because there are several variables outside the platform such as the implementation partner, the need to involve an agency for UI work, the amount of data a company needs to migrate, etc.
Use of Solution
None. Demandware is a SaaS-model e-Comm platform so there is very little hands-on setup. Once you push from Staging to Production, you're done.
Minimal. Keep a close eye on order volume throughput if this is your first cloud-based application. The typical adjustments for performance apply.
Minimal. Keep a close eye on order volume throughput if this is your first cloud-based application. Because it's in the cloud, resource allocation can happen quickly because there's no hardware to allocate or deploy. The typical adjustments for performance apply.
Customer Service and Technical Support
Excellent. Demandware has continually improved it's commitment since the early days. Technical Support
Also excellent. Demandware's support team knows Java and the critical components well.
Very straightforward which is why they are a perennial consideration for e-tailers.
I was part of the team that did the implementation.
Pricing, Setup Cost and Licensing
The associated costs vary because of the nature of the platform. Clients pay for licenses and the subsequent fees for maintenance depend upon sales volume.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
May 04 2015