Demandware Review

It provides a straightforward e-commerce solution, but it has little scope for customizations. We compulsorily have to go with the partners they have chosen.


Valuable Features

It's easy to setup.

Room for Improvement

They don't provide scope for more customization in the core module.

Use of Solution

I've used it for eight months.

Deployment Issues

The deployment is straightforward with cloud instances, but we don't have any control over the servers.

Stability Issues

Almost no issues.

Scalability Issues

As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen.

Customer Service and Technical Support

Customer Service:

It's good - 7/10.

Technical Support:

It's good - 7/10.

Previous Solutions

We did use a previous solution, and our customer chose to switch.

Initial Setup

It was straightforward.

Implementation Team

We did it in-house.

Pricing, Setup Cost and Licensing

It is revenue sharing base, so i don't know about pricing.

Other Advice

If you want a straightforward e-Commerce site, this is a good product with less setup formalities and easy to use, but if you want in-depth customization this might not be a good choice for you

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful
1 Comment
Aimee WhiteReal UserELITE SQUADTOP 5

You don't have to go with partners they have chosen. I've worked with outside DWRE devs and it worked out fine.

09 May 17
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