What is our primary use case?
My company is a consulting practice that connects to client systems using various methods. So, we need credentials, VPN connections, and also operational instructions. RDM provides a single repository for all this and so much more. You can include PowerShell scripts to accomplish tasks.
How has it helped my organization?
We used to store information in our CRM system, but it did not allow linking connections with credentials with VPNs. Now, when a consultant wants to connect to a client server:
- They launch the connection
- It checks for connectivity
- Opens the VPN
- Then connects.
All without the consultant needing to look up information, or even if we wanted to restrict it, to have access to the credentials used.
What is most valuable?
One credential can be used to access VPN, RDS, and more, but instead of looking that up in one system, typing it into a field/box/login, and maybe getting it wrong. it is just automatically fills it in and is done so correctly. Organizing credentials, connections, and contents by clients makes it so simple for someone to provide support.
What needs improvement?
One issue, as mentioned, we connect to lots of client VPNs. The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server. If you launch and select "off-line" mode when starting, this is not an issue. Again, more a .NET problem, but it is the one I hear most from my users.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Sometime the underlying OS (Widows) introduces issues that need to be addressed and support sometimes needs a bit of time to respond with an updated release.
What do I think about the scalability of the solution?
Very scalable to large groups or teams of users. Recently introduced multiple repository option so you can break credential storage into more manageable units.
How is customer service and technical support?
Which solutions did we use previously?
Was using ASG Remote Desktop but they changed their licensing model to be a subscription with much higher prices and if you stopped paying product stopped working.
How was the initial setup?
Straightforward but I had been using the product as a single user before so it was more about adapting it to the company.
What about the implementation team?
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
You can run a full featured trial of the products with support to make sure it will fit you needs.
Which other solutions did I evaluate?
Microsoft RD Man, Keepass, and TeamViewer
What other advice do I have?
Try it and you will be impressed.
Disclosure: I am a real user, and this review is based on my own experience and opinions.