Digium Switchvox Review

Integrated chat system enables you to send a quick message to a work colleague without calling the person.


What is most valuable?

Switchboard

How has it helped my organization?

  • Integrated chat system enables you to send a quick message to a work colleague without calling the person
  • Follow Me feature offers me the convenience of communication from anywhere
  • Easily drag and drop calls to others

What needs improvement?

The switchvox mobile app

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No, Switchvox is very stable

What do I think about the scalability of the solution?

scaling is seamless

How is customer service and technical support?

Customer Service:

I would say Good, I live in West Africa Digium has always delivered

Technical Support:

Great

Which solutions did we use previously?

I had tried Cisco at the time and flexibility of integrating with other in-house app was a problem

How was the initial setup?

Complex

What about the implementation team?

in-house

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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