Docmosis Review

We get reliable and timely results. Designing reports with Word based templates is another benefit.


What is our primary use case?

Generating PDF documents to serve as an audit trail capture of UI-driven accounting decisions.

How has it helped my organization?

After years of fighting with Actuate, Brio, and Crystal Reports to produce nicely formatted reports, we finally bailed and built our own reporting engine using Apache POI.  Unfortunately, POI did not lend itself well to complex, formatted PDF documents, much less allowing for WYSIWYG editing of report templates using familiar tools like Word.  Docmosis gave us the missing component for our document generation solution.

What is most valuable?

Auditability is a huge part of what we do. Part of that is generating an auditable track record that documents any decisions made along the way. All of the audit documents, all of the competitive sourcing documents, such as RFP, lease versus buy, proposals, and in some cases contract documents are generated out of LeaseAccelerator using Docmosis.

The number one thing for us is that the service has to be reliable and fast. When the user clicks a button, they don't see Docmosis, they see LeaseAccelerator. But they want that reply back quickly. That's exactly what we get with Docmosis. We get consistent, timely results. That is first and foremost the biggest value for us from Docmosis.

What needs improvement?

We've already briefly spoken with Docmosis, and we'll be pursuing this more - we are looking to take our intra-application monitoring to the next level. Really, we've embraced the DevOps philosophy and are trying to improve the monitoring, so it's not just your traditional up/down type monitoring but it's a more holistic system load, degeneration – where it may be performing uncharacteristically, not necessarily degraded or down, it's just the usage profile is atypical. Having that greater insight means being able to connect to Docmosis from a monitoring standpoint. Application to application to say “How many reports have we run in the last hour? What's the average performance time?" Those types of things. We're going to be looking for additional hooks we can use to monitor the Docmosis service as part of our offering, so that we've got a comprehensive view of system health.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

During the AWS S3 outage last year, we did lose access to Docmosis for about 3-4 hours.  That's the only outage I can recall in over five years of using Docmosis.

What do I think about the scalability of the solution?

The interesting challenge for us with lease management is that you don't get the types of volume and web traffic you see in more traditional SaaS applications. We're business to business and the nature of leasing is that, with the exception of month end, quarter end, and year end, a busy day is 100 to 150 users logged in at the same time. You just don't get the same volume of parallel traffic. That said, month end, quarter end, and year end, the system goes crazy. Everybody is trying to get transactions wrapped up before their budget runs out or they've just gotten the budget. Either way you see a surge in traffic, and at no point have we ever seen any impact on that from Docmosis when we get those surges. So to the extent that we need scalability, Docmosis has been more than satisfactory. I don't know that we're great witnesses to that because again, our definition of surge is not the typical web definition of surge.

How is customer service and technical support?

We've had no complaints. The time zone difference is a little bit challenging. We're on the east coast of the US and they're in Australia, so it's about a 12 hour difference. It's generally handled by email but we've generally had everything resolved within one to two days. In the rare cases we've had an access issue, I think we had an issue maybe a year ago they updated a URL or something along those lines. That was resolved very quickly. We've been very pleased with the timeliness there.

Which solutions did we use previously?

We started with Actuate, moved to Crystal Reports, acquired a company that was using Brio. We've had the opportunity to try all three of the market leaders and to be bluntly honest, they’re all unsuitable. They are very burdensome in terms of designing and building new templates and none of them are using a format that we can easily hand off to our clients to say "Hey, if you need to tweak the legal boiler plate language, update a version tag, do it."

With Docmosis we're using Word based templates. It's child's play to have a client update that Word based template. As long as they're not messing with the data tags, they can change the boiler plate and the formatting all they like and they do.

How was the initial setup?

It was very simple. I think we had it integrated into our system within a day and a half to three days, not just set up and using but actually integrated in. It was crazy simple.

What about the implementation team?

In-house.

What was our ROI?

Positive.

What's my experience with pricing, setup cost, and licensing?

I think it's reasonable. It's a tiered pricing structure, but we've found that the volumes that trip higher pricing align nicely with our own revenue growth.

What other advice do I have?

It's absolutely fantastic. It's much easier to design your reports. It's fast. It's efficient. It's been fantastic for us. It comes highly recommended.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
1 Comment
Jonathan CrawfordReal UserTOP 20LEADERBOARD

Still true, and still using Docmosis!

29 May 18
Guest
Sign Up with Email