Dropbox Review

Shares data with external parties. It should synch to a local hard drive.


What is most valuable?

Dropbox is very easy to use in a team environment. It is also great when sharing data with external parties. The small business version gave us ample capacity.

How has it helped my organization?

With Dropbox, team members around the world have access to up-to-date content.

What needs improvement?

  • Price
  • Dropbox, like many file sharing tools, needs to synch to a local hard drive. That is a bit difficult with 5TB Dropbox content.

For how long have I used the solution?

Before decommissioning Dropbox, we used it for two years.

What was my experience with deployment of the solution?

We could not get Dropbox to run effectively on a NAS. While in theory the tools are available, the synchronization never worked.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Customer Service:

Customer service is good. We received responses to our questions.

Technical Support:

While they didn't give us the answer we needed, it was quite good.

Which solution did I use previously and why did I switch?

We actually switched away from Dropbox to OneDrive though Office365.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

There is no need to deploy a vendor for a basic setup. Perhaps for more complex requirements, like running on a NAS, we should have deployed a vendor. But given the many options in place, it was easier to switch.

What was our ROI?

We were unable to establish a tangible ROI.

What's my experience with pricing, setup cost, and licensing?

Given the price and limitations, there are more competitive options available.

Which other solutions did I evaluate?

We did not evaluate other options. At the time, Dropbox was recommended by peers and it appeared to be the most compelling option.

What other advice do I have?

Dropbox has some excellent features. Some of its contraints are not exclusive to Dropbox. Given the options available these days, Dropbox for business is overpriced.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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