What is most valuable?
- The amount of functionality provided, both in the core product and in the thousands of community-developed modules.
- The ability to review – and edit -- the code when needed.
- The ability to find independent organizations and individuals who provide Drupal services.
- The community, and its helpful, collaborative nature.
How has it helped my organization?
Because of Drupal, we now have the ability to provide our customers with multilingual, multi-regional content to an extent that would not have been possible otherwise.
What needs improvement?
- There are not enough Drupal developers to satisfy demand.
- Upgrading to new major versions has historically been complex and difficult. Hopefully the migration functionality being built for Drupal 8 will ease this work.
For how long have I used the solution?
What was my experience with deployment of the solution?
We did not have enough knowledge of how Drupal-specific development practices affect site performance. Fortunately, Acquia had consultants on board who quickly identified the areas that needed to be addressed.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Customer Service: 5 starsTechnical Support: 5 stars
Which solution did I use previously and why did I switch?
Yes. One site was built on a home-grown content management system. A second was built on Xoops. Others were built on Microsoft Content Management Server. We switched the first to lower risk and to enhance our ability to provide new functionality. We switched the second because we were unable to continue supporting our forked installation of Xoops. We switched from the others to improve productivity and enable us to provide new functionality.
How was the initial setup?
What about the implementation team?
Both. We augmented our internal team with Drupal experts. I would rate the experts’ level of expertise as a 4.
What's my experience with pricing, setup cost, and licensing?
No licensing fees, no annual maintenance fees. Original implementation cost (for our first site) was several hundred thousands of dollars, and day-to-day cost is the cost of employees and contractors to maintain and enhance the sites.
Which other solutions did I evaluate?
Hundreds, including both commercial and open source. Name them, and we probably evaluated them.
What other advice do I have?
If you plan on implementing it yourself, and you don’t already have Drupal experts on your team, don’t. Even if you believe you have the smartest developers in the world, you need to have experienced Drupal developers for technical guidance and to help ensure that your team uses Drupal development best practices.