What is most valuable?
The ability to create a complex website with a few developments is the most valuable feature, that's what got me started. Of course, a lot of other things are valuable such as the use of Symfony as a framework, the user management system, Internationalization, community and so on.
How has it helped my organization?
Creating websites with Drupal allows us to meet our customer needs. It provides a tailored website by using the same CMS and framework. In the end, our goal is to give autonomy for the contributors and to make them feel it's easy to manage their website.
What needs improvement?
The UI can, probably, be improved as well as the documentation.
For the UI, as WordPress is the biggest challenger of Drupal, we can observe some sort of lacking in that domain, even though it has been largely improved over time. Although, what we have tried to do, is always to create the best UI for contribution and most of the times, the way that the fields are displayed have so much logic behind them, that there is no need for any training. That's one of our primary goals and what satisfies me in the end, is when we deliver to the client.
As it's an open-source project, sometimes it's hard to find any documentation; although it has been improved over time as well. For instance, Symfony on which Drupal 8 is based, has very good documentation. Sometimes, you just have to read the code to understand how it works or how to use an API, which is not the best way to learn for everyone.
For how long have I used the solution?
I have been using this solution for seven years and am still counting.
What do I think about the stability of the solution?
We did sometimes encounter stability issues with a few modules, but hardly ever with the core of Drupal itself.
What do I think about the scalability of the solution?
I never thought that there was anything that we couldn't do with Drupal.
How is customer service and technical support?
Since it's an open-source solution, I'd say that you have to get involved and be able to ask the right person.
Which solutions did we use previously?
I tried WordPress but it seems too limited for me.
How was the initial setup?
The learning curve is rather complex but once you reach a certain level, then there is no limit.
What's my experience with pricing, setup cost, and licensing?
Just invest in a good server, you can use Drupal for free :-)
Which other solutions did I evaluate?
At the time I started using Drupal, I looked into Joomla, eZ Publish and WordPress.
Due to the community and orientation of Drupal (thanks to Dries Buytaert who is the creator of Drupal), it was a more reasonable choice to make.
What other advice do I have?
Find the right project and just start using it. There is no other way than just jumping into Drupal to know how powerful it is and to learn how to use it. If you have any question, look into drupal.stackexchange.com. If you don't find the answer, just ask.
Frankly, besides WordPress, no other CMS can compete with Drupal.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jun 05 2017