What is most valuable?
All the data is well encrypted. In addition, the data is split into pieces so that if an endpoint is attacked or compromised with any kind of ransomware, the compromised machine can be relocated or restored. All the data that was previously backed up can be restored from the cloud.
It has a lot of security features. Druva currently offers only the cloud version on AWS. Being a cloud solution, Druva goes by a lot of security compliances and provides a security portfolio. People are very skeptical of the data security in cloud solutions, and Druva has given consideration to that.
It has some good geo-location features. If a machine is lost, when the machine is switched on and connected to the internet, that machine can be geo-located and tracked. It also has got the geo-wipeout feature. If someone tries to take out the data from a lost machine, they won't be able to do that. The moment an IT admin comes to know that the machine is no longer with a user, he or she can auto-run the geo-wipeout feature so that the data cannot be read by any third party.
Duality replication is a unique thing about this solution. Everybody's data is not backed up if the data is common. Similar data is not backed up from other machines.
The data backup also happens very smoothly. The bandwidth choking is very less. When the data is getting backed up, the users do not even get to know. There is no impact even when the users are not using high-speed bandwidth.
What needs improvement?
Druva inSync is very high in price. A general customer cannot afford this solution. Even if the product is good, people cannot afford such a high cost just for taking the backup. This is a recurring investment, and the customers have to pay for it every year.
Druva is also yet to develop the channel and the channel or partner commitment.
For how long have I used the solution?
I have been using Druva inSync for nearly two years.
What do I think about the stability of the solution?
None of our customers have got any problem with Druva inSync. I have not found any customers complaining after the first installation.
However, Druva Phoenix has a lot of issues and requires a lot of development, and people prefer Veritas or other solutions over Druva Phoenix.
What do I think about the scalability of the solution?
There could be two aspects of scalability. The first aspect is where an individual user's data goes high. They provide a license that comes with 50 GB of data. If the users need more than 50 GB of data, they can switch to the next version of the license.
The second aspect is where the number of users increases. If a customer has 100 users today, and after a few months, wants to add 100 more users, the customer can just simply buy additional licenses.
How are customer service and technical support?
Their technical support is okay so far. We do rigorous POC. Whatever customer queries are there, we answer them before the sale is done. After the sale is done, the customers normally do not have too many questions.
How was the initial setup?
It is not a very tough job. It wasn't much of an effort.
What about the implementation team?
Druva has got a technical distributor in India who implements it for us. All transactions are done through this distributor. This distributor does 10% to 15% of implementation, and the remaining part is done by the customer. If required, we also send our engineer to the customer.
What's my experience with pricing, setup cost, and licensing?
It is an expensive product for the middle class or SMB customers in India. A lot of top-level big companies also cannot afford this solution.
During the license period, one can download the entire data from the cloud without paying any additional cost. This way the data can be easily recreated from the stored data when a machine is lost or the data is compromised.
What other advice do I have?
I would recommend this solution. It is a good solution from the customer's point of view. Customers are very happy with this solution.
To adopt this solution, the mentality of valuing users' data is required in the customers. They should give a lot of value to users' data. In addition, they should be able to afford a backup for users' data. SMB customers can't afford this solution. Only profitable, big organizations can afford this solution. We mostly promote the Enterprise edition of this solution, and we are focusing on endpoint backup and cloud backup, but for both of these, the price is too high. We suggest trying this solution for the backup for 100 or 200 users from maybe the top management. People don't mind spending that much money on top management.
The eastern part of India is not a very strong business area. In addition, people are not very comfortable with moving the data to the cloud. They still think that storing data on-premises is more secure. We have spent the past year educating the customers.
I would rate Druva inSync an eight out of ten.