DX Infrastructure Manager Review

Highly scalable, highly customisable, but good luck working with support

What is most valuable?

The ability to scale a single monitoring ecosystem across the world with relative ease, and the wide range of monitoring probes available.

How has it helped my organization?

Provides a single ecosystem for monitoring globally across PaaS, IaaS, legacy and hybrid infrastructure.

What needs improvement?

Customer support. Not up to the usual standard I am used to with CA. There is a huge amount of value support could add if they would give me more access to the right people, which is a relationship I am used to having with CA SMEs.

For how long have I used the solution?

Three years

What was my experience with deployment of the solution?

Various low level issues with scaling. Not a topic that CA offer much assistance or real-world experience on.

What do I think about the stability of the solution?

Yes but mostly related to the chosen architecture, rather than the application itself.

What do I think about the scalability of the solution?

Yes, we addressed them internally, again due to lack of vendor support.

How are customer service and technical support?

Customer Service:

Poor when compared to other CA groups I have worked with.

Technical Support:

First line - excellent. Getting beyond first line - a battle.

Which solution did I use previously and why did I switch?

Personally yes, but in this case it is the only solution capable of meeting the business needs - massive scalability, highly distributed architecture.

How was the initial setup?

Relatively simple, similar to other enterprise monitoring products. Most of the challenges are in matching your architecture to suit your monitoring needs.

What about the implementation team?

In house. I have had a single experience with a Nimsoft developer and they were clearly an expert in their field.

What other advice do I have?

If you have a highly disparate estate across old and new technologies, Nimsoft is the only realistic in-house answer, prior to considering the customisation of open source alternatives.

**Disclosure: My company has a business relationship with this vendor other than being a customer: CA partner
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