DX Infrastructure Manager Review

Allows for long term data storage / trend analysis

What is most valuable?

Long-term, database backed logging of data and the customisation features.

How has it helped my organization?

Nimsoft allows for long term data storage / trend analysis compared to preset SLA objects that allow for capacity planning to remove risks of downtime due to lack of resource provisioning.

What needs improvement?

User interface / speed of deploying monitoring based on templates.

For how long have I used the solution?

Approximately 4 years

What was my experience with deployment of the solution?

Documentation is lacking and Nimsoft's support (before being bought by CA) was lacking.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

Customer Service:

Excellent service from customer services.

Technical Support:

Very few people at Nimsoft seemed to have level of infrastructure experience to really help out in a meaningful way.

Which solution did I use previously and why did I switch?


How was the initial setup?

Very complex, little documentation and NMS is more of a middleware to build you own monitoring on top of, rather than an end-to-end system.

What about the implementation team?


What was our ROI?

No idea.

What's my experience with pricing, setup cost, and licensing?

No idea.

Which other solutions did I evaluate?

Decision to use Nimsoft was taken before I joined the company.

What other advice do I have?

Allocate a lot of time to learn the product and be prepared to get your hands dirty with the configuration files and also LUA scripting.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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