What is most valuable?
The scalability of the product and heterogeneous OS coverage is really what sets this product apart from others. Other features like synthetic (e2e) transaction monitoring, OOTB application support as well as the UMP (Unified Monitoring Portal) are the icing on the cake.
How has it helped my organization?
CA UIM is really built for the MSP and multi-tenant environments, although companies of all sizes are able to benefit from it. My company is a managed service provider and there are really no other products that allow us to manage multiple customer environments like UIM.
I’ve heard that there is now a free tool (CA UIM Snap) for up to 30 devices, but I haven’t used it yet.
What needs improvement?
There really is no perfect monitoring tool, CA UIM is really the best of breed if you need monitoring for all Operating Systems and a large list of diverse applications. Some areas of improvement would include enhanced management for the UMP where the MSP is concerned. Additional configuration auditing and reporting.
For how long have I used the solution?
What was my experience with deployment of the solution?
I’ve been working with the product for a long time and have a lot of experience with deployment, so I didn’t have any issues. I do recommend that Professional Services be engaged in all but the smallest deployments. I’ve heard of many environments not being designed for scalability and deployed by the customer that had to be completely rebuilt due to a lack of knowledge on the product. Aspire Technical Professionals has a solid track record of successful large CA UIM deployments.
What do I think about the stability of the solution?
In a large environment using tunnels, occasionally there were stability issues. I found most them were self-inflicted though early on due to my inexperience with the product.
What do I think about the scalability of the solution?
There were no issues with scalability after re-designing. After years of experience and PS we found the tiered design works best for scalability.
How are customer service and technical support?
Customer service is helpful and knowledgeable. Technical Support
8 out of 10
Which solution did I use previously and why did I switch?
We tried several Open Source tools like Nagios and Zenoss, but as the environment grew we found that those tools wouldn’t scale the way we wanted. There was also a lack of Synthetic Transaction monitoring tools that would require large internal development effort. We chose Nimsoft because it covered Windows and Linux and most of the applications we wanted to monitor out of the box. Another large factor for us was the ability to customize the product, since we were used to using Open Source tools.
How was the initial setup?
Initial setup was difficult because we didn’t know what we were doing and had to re-design and re-deploy. I would definitely recommend professional services for all but the smallest environments, as it would’ve paid for itself in man hours.
What about the implementation team?
Initially, we deployed internally which was a mistake. We were directed to Aspire Technical Professionals and they were able to help re-design our implementation to be scalable and highly available.
What was our ROI?
I’m not sure the total ROI at this point, but as a service provider we generate revenue with the product so I’m sure it has paid for itself time after time.
What's my experience with pricing, setup cost, and licensing?
I don’t handle the contract negotiation, but expect this isn’t Open Source so expect to pay for an Enterprise Monitoring solution. I’m a firm believer of “you get what you pay for” with almost everything. I’m a fan of Open Source tools for specific solutions, but a large multi-tenant environment needs an Enterprise solution.
Which other solutions did I evaluate?
Yes. SolarWinds, Tivoli, ManageEngine, and Accelops.