DX Infrastructure Manager Review

• Multi-tenancy
• Ability to set thresholds per system
• Wide variety of probes

As a data center, we provide monitoring of client systems. Automatic alarm generation, client notifications, and managing SLAs are paramount to our success.

The scalability of the web-based portal needs improvement. Users will need to quickly become proficient in scripting to take full advantage of its capabilities.

I've used it for three years.

There have been no issues with deploying it.

There have been no issues with the stability.

Scalability for redundant data centers is challenging.

Customer Service is great 10/10.

Technical support is a bit behind 8/10.

We started out with HP, then added Nagios, looked at EMC, and finally selected CA UIM.

We have a complex infrastructure, with multiple sites, which the systems handles beautifully.

We have over 10,000 client systems monitored and negotiated a package deal.

We used a consultant and utilized the training after we set the systems up. In hindsight we should have taken the training, then set up the system.

Decide upfront about monitoring thresholds and use templates.