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DX Infrastructure Manager Review

The most valuable features for us are multi-tenancy, the ability to set thresholds per system, and the wide variety of probes.

What is most valuable?

Multi-tenancy
Ability to set thresholds per system
Wide variety of probes

How has it helped my organization?

As a data center, we provide monitoring of client systems. Automatic alarm generation, client notifications, and managing SLAs are paramount to our success.

What needs improvement?

The scalability of the web-based portal needs improvement. Users will need to quickly become proficient in scripting to take full advantage of its capabilities.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

There have been no issues with deploying it.

What do I think about the stability of the solution?

There have been no issues with the stability.

What do I think about the scalability of the solution?

Scalability for redundant data centers is challenging.

How are customer service and technical support?

Customer Service:

Customer Service is great 10/10.

Technical Support:

Technical support is a bit behind 8/10.

Which solution did I use previously and why did I switch?

We started out with HP, then added Nagios, looked at EMC, and finally selected CA UIM.

What about the implementation team?

We have a complex infrastructure, with multiple sites, which the systems handles beautifully.

What's my experience with pricing, setup cost, and licensing?

We have over 10,000 client systems monitored and negotiated a package deal.

Which other solutions did I evaluate?

We used a consultant and utilized the training after we set the systems up. In hindsight we should have taken the training, then set up the system.

What other advice do I have?

Decide upfront about monitoring thresholds and use templates.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Jan 31 2016

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...who work at a Financial Services Firm

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