DX Performance Management Review

Very functional but not suitable for small or medium size customers

How has it helped my organization?

The CA Performance Management solution wasn't suitable for our small company and it was not easy to install. The requirements you need to install it are really high and many customers are complaining about it. After using it for a while, we've decided not to continue using it and moved to a different solution.

What is most valuable?

One feature I like about CA Performance Management is the certification of the devices. This solution is very functional, but it's not suitable for medium and small customers, which is the case in most of the markets in Europe. There are a few huge customers, but most of them are taken directly by the provider.

What needs improvement?

It is a very good tool but I don't think it is suitable for the European market right now. Huge customers might benefit from using it as most of their customers are directly managed by the vendor and not by partners or freelancers. An improvement would be to reduce the footprint of the installation of the solution. I believe there is room for improvement. 

For how long have I used the solution?

I have been using CA Performance Management for three years, but I have stopped using it.

What do I think about the stability of the solution?

It is a very stable solution and it works, but the initial footprint it really high. And because you can add extra performance and more servers, you can escalate very quickly. Therefore the initial installation and footprint are huge.

What do I think about the scalability of the solution?

This solution is not very scalable. For example, a case manager in another company was able to handle a thousand devices with only one server. If the same customer with the other company logs into CA Performance Manager and needs to do the same, he will need seven servers. How can you explain that? Even if the customer has free access, it's not possible. It's not reasonable.
The investment you have to put into strong enough software is high. So we've lost many customers because they didn't like the replacement even though it was free for them.

How are customer service and technical support?

The technical support from CA Performance Management was very good. 

How was the initial setup?

The initial setup was really complex. You can probably set it up online in one week and it will start working and collect data right away. So that is one good thing I can say about the performance. Most of the devices that you find in companies and enterprises can be incorporated in the database of the product so that can be monitored correctly. 

What other advice do I have?

CA Performance Management is a solution with different models but the requirements for the basics that you need to install it, are huge. This is not a good solution for small or medium-sized customers. I rate this product a six out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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