What is our primary use case?
We are a system integrator and DX Spectrum is one of the products that we implement for our clients. In conjunction with DX Infrastructure Manager (CA UIM) and DX APM, this gives our customers visibility into what is happening end-to-end in their applications.
How has it helped my organization?
Some of our customers are large banks and government agencies, and they are getting value from using it.
What is most valuable?
This product provides good visibility into applications at the backend.
Some of our customers like the Service Desk aspect of it.
What needs improvement?
IP conflicts cannot be resolved automatically in the case where an IP address changes. This is one of the capabilities that SolarWinds has.
There should be a facility to integrate with other monitoring applications that are currently running in the environment. For example, if a customer is already running SolarWinds then it would be helpful if integration between these two was easy to do.
For how long have I used the solution?
I have been working with DX Spectrum for about 10 years.
What do I think about the stability of the solution?
In terms of stability, it depends on the environment. Sometimes, the application does not function well because of the type of security and policies that are in place. Certain policies will block the application, making it unstable. We learned this after some of our customers complained and we investigated to determine why.
When we come across a situation like this we start working with their security department to address the issues, and then everything will start working well.
Overall, I think that it's a really stable product.
How are customer service and technical support?
The support for this product is not encouraging. When our customers have issues, there is a delay in response from the support team. This causes some of our customers to doubt the solution.
Which solution did I use previously and why did I switch?
One of our customers was using SolarWinds, but have since switched to DX Spectrum because they were issues with it. Once they implemented DX Spectrum, they were able to determine the root cause of their problem and solve it.
How was the initial setup?
The installation is straightforward. The length of time required for deployment depends on the environment. For example, in a financial institution, it takes between one and two months because we need to do some information gathering and have confidence that we are meeting the requirements.
There are times when we are mid-deployment and the customer will stop us to say that they want something new. In cases like this, it slows down the implementation phase.
What about the implementation team?
Our in-house team handles the deployment for our customers.
What other advice do I have?
One of the issues that we have is that our customers are not aware of the product's full capabilities and what it can do for them. We are running our own campaign to give our customers a better understanding of the benefit they can get from it.
In summary, I think that it's a fantastic and durable product. For me, it is nice and I am actively recommending it to my clients.
I would rate this solution a nine out of ten.