DX Spectrum Review

Dashboard is easy to use but a little archaic


What is our primary use case?

Our use cases for the solution are configuration backup, performance monitoring and presentations for the upper management. I'm an assistant admin and we are customers of DX Spectrum. 

What is most valuable?

The presentation layer is pretty simple and straightforward and the dashboard is pretty easy to read.

What needs improvement?

The visual is good but it's a little archaic. I think it's the way it's compiled, because I've been struggling recently with deploying it in different departments. The software still uses a 32 bit library on the Linux boxes for installation. Every admin scratches their head when I ask them to install, 16 or 17 packages, 32 bit packages on a 64 bit architecture.

Also, they dumped all the documentation from the old versions and re-tagged them with the new version and they haven't updated them for a few years. That's a bit of a problem. They need to get rid of Java and 32 bit applications proctors, and that would be good.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The stability isn't bad. There are Java issues but that could be because of our setup so I wouldn't blame the software. Although again, using Java is a little outdated. 

What do I think about the scalability of the solution?

The solution can be scaled to an unlimited amount. We have 50 users, usually admins and managers.

How are customer service and technical support?

I don't have much to compare it to but something that stands out is probably the ease of dealing with tech support. It's one of the better relationships that I've had with tech support. They always respond and they're on time.

How was the initial setup?

The setup isn't complex it's just not up to date. It's 2021, why would anybody use a 32 bit package for an application. 

What other advice do I have?

You need to make sure the product runs in your environment because it might not be compatible with some people's setup. 

For now, I would rate this solution a seven out of 10. 

Which version of this solution are you currently using?

10.4
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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