Functionality of the tool is awesome and it is easy for customers to use. It is a very good solution for monitoring network and servers of the organizations.
DX Spectrum Review
Code is very complex but overall the solution is easy to use.
What is most valuable?
How has it helped my organization?
0% outage and I have a detailed view of root cause analysis for any unavailability of the servers/network/applications.
What needs improvement?
Code is very complex.
For how long have I used the solution?
I have been using CA eHealth, Spectrum, SOI, EEM, Nimsoft, and ITCM, for six and a half years.
What was my experience with deployment of the solution?
Yes sometimes we have issues, but with the help of CA E2 level engineers, we get fixes for bugs that are encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
The best, 10/10.
Technical Support:The best, 10/10.
Which solution did I use previously and why did I switch?
We used to have Nagios, OpenNMS, etc. but they are not very efficient monitoring tools when compared with Spectrum and eHealth.
How was the initial setup?
Not complex. CA technical guys were there to help if there were any issues and technical documentation at support.ca.com helps a lot.
What about the implementation team?
We used a vendor whose expertise was 8/10.
What other advice do I have?
I recommend CA tools for monitoring the entire infrastructure in an organization.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Feb 17 2015
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Add a Comment
2 Comments
it_user306336 (Spectrum consultant at a tech company with 10,001+ employees)Vendor
Hi Ranjani,
Greetings. Thanks for your feedback.
Could you kindly brief me on "room for improvement" - code complexity. Kindly let me know on this part. I shall try my best to answer in parts.
Cheers!
Lakshmi.
Author
it_user191448
Senior Technical Analyst at a retailer with 1,001-5,000 employees
Vendor
Highlights
We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization.
I have found the cross analysis feature to be the most valuable.
The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component.
This product provides good visibility into applications at the backend.
What I like best is the configuration management functionality.
The most valuable feature is automatic discovery.
The fault management is perfect.
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