DX Spectrum Review

Root-cause analysis and modelling pinpoint the exact cause of problems. Technical support is a 6/10.


What is most valuable?

Root-cause analysis and modelling pinpoint the exact cause of problems, which makes life easier.

How has it helped my organization?

It was implemented for a customer and it helped reduce turnaround time.

For how long have I used the solution?

I have used it for 3+ years.

What was my experience with deployment of the solution?

It was very easy to deploy and configure.

How is customer service and technical support?

I rate technical support 6/10.

How was the initial setup?

Straightforward installation and setup.

What about the implementation team?

An in-house team implemented it. A complete implementation requires a certain level of hands-on training.

What was our ROI?

CA Spectrum provides value, but it can be very expensive.

Which other solutions did I evaluate?

I played around with SolarWinds and some others, but CA Spectrum gave me a more detailed analysis for fault identification.

What other advice do I have?

The newer versions are easier to deploy and they have more features.

Which version of this solution are you currently using?

6.0
**Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a CA Gold partner.
More DX Spectrum reviews from users
...who work at a Financial Services Firm
...who compared it with SolarWinds NPM
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3 Comments

author avatarLea Goldberger
Top 20Consultant

Where did you find their technical support not helpful enough as you've rated them 6/10? In which cases do you think that even with its price it is the best solution?

author avatarUmair (Abu Mohaymin) Akhlaque
Real User

Technical support comes with the product for one year atleast. Support.ca.com is the website. We can help you in implemention and integrations

author avatarUmair (Abu Mohaymin) Akhlaque
Real User

CA solutions are generally it expensive. But it's depends on the size of network organization have for sure it's not smb or mid scale customers. For mid I would say better to go for CA uim