DX Spectrum Review

We use it primarily for network monitoring, alerting, and ticketing. I'd like more dynamic weather map capabilities.


What is most valuable?

Network monitoring is the most valuable feature. I'd like to be able to leverage it more for capacity planning, which is my area. We use it primarily for network monitoring, alerting, and ticketing.

How has it helped my organization?

It allows us to manage alerts, schedule downtime and maintenance, as well as triage documentation for our support teams.

What needs improvement?

I'd like to have more dynamic weather map capabilities and network mapping tools. I'd like to be able to scale some of the applications within Spectrum and I'd like to be able to add some functionality. But overall I'm happy with it.

What do I think about the stability of the solution?

I haven't had many stability issues other than during upgrade and maintenance windows.

What do I think about the scalability of the solution?

It scales very nicely to our environment, which is very, very large. I'm not sure that I'm very well-versed on how to make large-scale changes to it if we want to reorganize how we monitor an alert using Spectrum.

How are customer service and technical support?

I haven't used technical support, but I don't own support for the application within our company. I'm more of an end user.

Which solution did I use previously and why did I switch?

We've been using Spectrum as long as I've been with the company.

How was the initial setup?

I was not involved in the initial setup.

Which other solutions did I evaluate?

We were already committed to Spectrum before I came along.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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