What is most valuable?
As a bank, we use CA Spectrum to manage about 400 ATMs and 300 self-service terminals. We monitor this equipment network for alarms and other events. With Spectrum, we can determine how well the equipment is working and what services are available. Many of the issues are related to printing or paper supply.
How has it helped my organization?
Spectrum has given us the agility to solve problems faster. We are able to search our infrastructure so that we can isolate the problem and solve it fast. The first thing customers see when they enter the bank lobby is the ATM, so it's important that they be working properly.
The greatest benefit from the most recent release has come from redesigned dashboards. They make it easier for our technicians to discover faults and configure alarms that describe the problem in a clear manner. This allows us to go deeper into the zone or the equipment and isolate the problem. That is a real benefit for us.
What needs improvement?
I would like to see Spectrum dashboards more oriented in users necessities with an UX point of view. Also, I would like to see a more proactive approach to help managers to predict issues. Today with Spectrum we work in a reactive way where we notice problems after they occur. I would like Spectrum allowing us to prevent problems before they affect our Infrastructure.
For how long have I used the solution?
We have been using Spectrum for six years.
What do I think about the stability of the solution?
At first, Spectrum was really difficult to configure properly. Today we are in a mature stage and the stability is really good. I think that the last version was more stable.
What do I think about the scalability of the solution?
Spectrum is able to scale really well. Whenever we add equipment, such as when we open new branches or we replace old equipment with newer technology, we have no problem with scalability.
How are customer service and technical support?
We work with a CA parner in Argentina called Netnix that helps us with first level support. They help us with the application on a day-to-day basis.
Which solution did I use previously and why did I switch?
For many years, we used Navios to monitoring our infrastructure. Then, when we started to work with Spectrum, we had some cultural difficulties trying to get used to a new tool and getting the technical people to use it. For a while, we were running Spectrum and Navios at the same time. Today, we only use Spectrum with the ATMs and self-service terminals. There is also a cultural transformation in relation to the digital transformation, so we are working on moving to UIM.
How was the initial setup?
I was not involved in the initial setup. Six years ago, when we first implemented Spectrum, I was in another role. Now, I'm responsible for the IT budget.
Which other solutions did I evaluate?
Mainly, we work with IBM and CA. They are our two main vendors. The most important criteria in selecting a vendor is the level of integration between the different tools. We work with several CA tools, such as SOI, UIM and APM to give us a total view of our infrastructure.
What other advice do I have?
I think that the applications are great. The most important factor is who is going to be the partner helping you to implement this solution. Choose a good, trustworthy partner. I think that CA Spectrum is a really good tool.