DX Spectrum Review

Provides a topographical map of our infrastructure. Captures SNMP traps from non-network devices

What is most valuable?

Some of the most valuable features are:

  • The ability to have a topographical map of our infrastructure
  • Downstream suppression
  • The ability to capture SNMP traps from non-network devices

How has it helped my organization?

It allows us to resolve issues faster when they occur in our environment. We're able to easily detect and alert when something goes down almost right away. We can be more proactive, and we're trying to reduce the number of incidents that our users experience. The graphical user interface has improved, so it makes it easier for our technical team to use it. It is a little easier than Spectrum was five years ago.

What needs improvement?

I would like to see a better, more simple web interface. Getting rid of the Java requirements would be awesome. We have a lot of different applications that use Java. Sometimes there are conflicts. For example, we have some web based applications that are proprietary to our company, which use a different version of Java than Spectrum, and this creates a conflict.

The Java requirement to run the console causes issues in some cases. It is possible to update the JAVA_HOME path, but requires knowledge of client operating systems. Having an HTML interface which does not require Java would be ideal.

What do I think about the stability of the solution?

Out of all of the CA products that we use, I would say this is the most stable. We very rarely have issues with it, which is great because it is monitoring almost 10,000 devices for us.

What do I think about the scalability of the solution?

We've had no issues with any sort of scalability. We grow through mergers and acquisitions, so the ability to just roll out another server and have fault tolerant servers is great.

How are customer service and technical support?

My team uses technical support and it's been great for this product.

Which solution did I use previously and why did I switch?

We were using SolarWinds previously and it just did not offer a lot of the features that CA Spectrum does. CA worked really hard to create a strategic partnership with us which is very important. Being a large company, we have a wide range of products that we use from various different vendors and we need that support. We chose CA over IBM, and also SolarWinds. So again, the scalability of the product, the ease of implementation, and the account team was way easier to work with than any of the other vendors.

How was the initial setup?

Spectrum installation was pretty straightforward. We had our primary servers acting as our fault tolerant servers. We were able to import a lot of our information from our old tool, which made it a lot easier to get up and running quickly.

What other advice do I have?

Take into account more than just features. Look at the way that the organization provides support, the way the vendor provides support, and also if they're willing to work with you for the long term on adaptation within your company.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More DX Spectrum reviews from users
...who work at a Financial Services Firm
...who compared it with SolarWinds NPM
Add a Comment