DX Spectrum Review

It helps the infrastructure team know about problems when they occur.

What is most valuable?

Actually, the whole network is monitored with this product.

How has it helped my organization?

It helps out the infrastructure team to be more proactive. We know about the problems at the moment when they occur.

What needs improvement?

It's very difficult to use and customize. In order to maintain the software, we need specialized help. The usability is an issue for us.

For how long have I used the solution?

I have been using this solution since 2012.

What do I think about the stability of the solution?

We lost our database at the end of 2016, and we spent weeks trying to restore it.

What do I think about the scalability of the solution?

There were no scalability issues, as such.

How are customer service and technical support?

We don't use the CA technical support itself. Instead, we use the partner's support. The word that best describes it is insufficient.

Which solution did I use previously and why did I switch?

I used another solution in another company, but in my current organization, the solution was already installed.

The great aspect about the CA Spectrum tool is not what it does, but the integration that it provides with the other CA monitoring tools, such as CA APM.

How was the initial setup?

The setup was complex. The installation is complex with CA products. They involve a lot of steps and customizations.

I really don't recommend it for small and medium-sized businesses (SMBs).

It is absolutely necessary to hire the installation service, along with the license.

What's my experience with pricing, setup cost, and licensing?

Again, this solution is not for SMBs. Look at Gartner Magic Quadrant, as there are other options available that are more reliable.

However, if you have a complex scenario with lots of integration with other monitoring tools, namely IT service management (ITSM), project and portfolio management (PPM) etc., then this is the right one for you.

Which other solutions did I evaluate?

We evaluated other solutions, namely OpManager, Zabbix, Nagios, Ipswitch, and WhatsUp Gold.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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