DX Spectrum Review

It has become a notification before the business lets us know the system is down

What is our primary use case?

We use it for monitoring our applications. Mainly, it open systems to make sure that the databases are up and running, and also the service is up and running. It has become a notification before the business lets us know the system is down. We get to know the system is down first, so that is its main purpose.

It has been performing well. We have had some kinks here and there, but overall it has been good.

What is most valuable?

The main thing is obviously notifications about alerts, getting ahead of the curve to make sure that we do not have system going down, or if it is down we get to know it earlier. If it is going to go down or if it is down, we get to know it earlier. If it is going to go down, we also get to know it because if the servers degraded and so on, we get to work on it before it really has any business impact.

How has it helped my organization?

It is mainly trying to avoid disasters that might be coming, especially with service degradation.

It has improved the way our organization has functioned over the last 10 years. It has had some positive impacts.

What needs improvement?

Once something goes down, that is when we get alerted versus we need more predictive analytics in place so we know a case based on patterns putting AI in place, or something along those lines, so we know that there is a pattern growing that the systems going to go down. Therefore, it becomes preventative versus reactive, so that is one area of improvement that I can suggest from a product perspective.

I would recommend AI capability built-in so it becomes more predictable and we jump ahead of the curve. This is the one really important feature I would really like to see in any product that provides alarms. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It has been pretty stable. We have had no problems with Spectrum. 

What do I think about the scalability of the solution?

It has been maximized in terms of the usage. We use if for every possible application, from an application server or to be put on the server itself, monitoring the server, database, etc. You name it we have used it everywhere. 

How are customer service and technical support?

We are a kind of managed services, so I do not have that information.

Which solution did I use previously and why did I switch?

This was before my time at the company.

How was the initial setup?

I was not involved in the initial setup.

Which other solutions did I evaluate?

This was before my time at the company.

What other advice do I have?

I would recommend Spectrum.

Most important criteria when selecting a vendor:

  1. The product needs to meet our needs. 
  2. It has to pass Enterprise Architectures conditions and be secure. The product should not have a lot of holes, because if you're going to buy a product, you are going to look at the product first, then the vendor. 
  3. From a vendor perspective, it is always associated with what the licensing terms are, and obviously, money matters. Also, looking at the contracts, how flexible they are in terms of working with us on working towards a contract. Whether it be subscription or it is a SaaS product. How we license that product is what I am mainly looking at.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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