What is our primary use case?
We use it as a fault-management tool for our networking devices.
It's performed very well. We're still somewhat in the infancy. We've got a new deployment of Spectrum so we aren't 100% fully deployed with it. We have it integrated with CA Performance Center, which is what our initial experience is with, and we're just now bringing CA Spectrum into the fold.
What is most valuable?
The quick notification of issues, quick alerting because timeliness is always valuable, it's very important for us.
How has it helped my organization?
Again, that's a little tough because we aren't using it to it's full potential right now. We're hoping for greater visibility into our network, not just for us but for our customers as well.
For how long have I used the solution?
What do I think about the stability of the solution?
It's been very stable and very easy to work with.
What do I think about the scalability of the solution?
In terms of scalability, we've managed to discover just about all of our devices. We're still working with configuring, so for what we're using it for, which is very bare bones right now, basically just up-down, it scales fine. As we add additional capability to it, that may change, but I haven't seen that yet.
How are customer service and technical support?
Support has been very good. They've answered all the questions that we've had.
We've had issues that were a "severity-one" so they hopped on it immediately. For issues that have not been as urgent, they've been very timely in their response as well.
Which solution did I use previously and why did I switch?
We were using CA Performance Center, and CA Spectrum is a logical extension of CA Performance Center. Between our management and CA themselves putting on the full-court press for sales, we decided to go that route.
How was the initial setup?
It was somewhat complex, but that's also a little difficult to evaluate because we had a consultant that was the primary resource for the setup, and he had some challenges. I think if we had had a different resource it might have been more straightforward.
Which other solutions did I evaluate?
We did consider two other vendors. We considered SolarWinds, and I can't remember the other company but that company didn't last very long. It was somewhat close between CA and SolarWinds, but we decided to go with CA.
What other advice do I have?
In the vendor selection process what is important to us are
It also helps if you have a current relationship, and we have a long-standing relationship with CA. That made it rather easy for us.
I give it a nine out of 10 so far but I have to qualify this answer. It's done everything that we need it to do. Again, until we do a deeper dive and explore it to its fullest potential, that could change.
Whoever you have do your deployment and implementation, make sure they know what they're doing.