Dynatrace Review

An easy-to-install solution with weak integration capabilities

What is our primary use case?

Our network and security managers used this solution. They had many problems with it because of the injection. 

What is most valuable?

If you look in the APM sector, it is a very nice package to install. It's very easy to install. It's also locked up. You can not do a lot of things yourself.

What needs improvement?

We were planning to use it to assess things from Jira, but after we installed Dynatrace, Jira was not working anymore because of the injections that were put in Jira — we could not integrate with Jira.

The flexibility when it comes to integrating with other tools is very low.

For how long have I used the solution?

We have not used it for a long time. We had problems with it so we used it for about six months and then we decided to throw it out the door.

What do I think about the scalability of the solution?

It's both scalable and stable. We've never had an issue.

How are customer service and technical support?

There is room for improvement, support-wise. We have a lot of experience in many different areas — I worked for years in the IT industry. I missed in-depth knowledge of audit tools. They know Dynatrace very well, but when it comes to solving problems, for example, in PeopleSoft, they don't know anything about PeopleSoft — that's what's causing the problem in my opinion. You need to know the tools to able to resolve the problems.

Which solution did I use previously and why did I switch?

Yes, we had IBM Tivoli in place. We still use Tivoli — they were running at the same time. We wanted to compare the results from both tools.

APM is nice for application performance, but there are a lot more problems you need to resolve. You need a helicopter overview of the total environment. That's what we were missing from Dynatrace.

We stayed with the IBM solution (Netcool) but combined it with Riverbed. Netcool is a new tool that can do everything.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

We implemented it ourselves.

What's my experience with pricing, setup cost, and licensing?

The pricing is a concern because the price of Dynatrace depends on how much memory is in a system. Our customers have systems with over 300 84 gigabytes of memory. In addition, you have to pay the head price, too.

What other advice do I have?

If you're not working within real big enterprise environments, then it's a nice tool to implement; however, if you have a huge assignment enterprise, then I think Dynatrace is not suitable and would be expensive.

Overall, on a scale from one to ten, I would give this solution a rating of six.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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