Dynatrace Review

We like the proactive alerts which notify us when certain conditions are met, such as when we are out of memory or high threads.


Valuable Features

Being able to dig into code to figure out errors and where response time is slow.

Improvements to My Organization

We have setup proactive alerts to notify us when certain conditions are met, such as when we are out of memory or high threads.

Room for Improvement

I cannot think of any off hand. They are continuously making the product better.

Use of Solution

I've been using Dynatrace Application Monitoring and Data Center RUM for three years.

(version 6.0)

Deployment Issues

I'm not aware of any issues.

Scalability Issues

No, it is very scalable.

Customer Service and Technical Support

Customer Service:

10 out of 10 as they are great to work with.

Technical Support:

9 out of 10, but it could be 10 out of 10. They are very prompt and technical. They will work with you to fix any issues.

Previous Solutions

No, we reviewed other vendors and thought this one was the best.

Initial Setup

It was simple to implement.

Implementation Team

Dynatrace came in, helped install it and then showed us how to use the product.

ROI

We serve multiple customers and everyone wants to use Dynatrace. It has paid for itself. We can now figure out issues so much quicker.

Other Solutions Considered

CA was one other options we considered amongst others.

Other Advice

  • The more environments you have on it, the better off you are.
  • Make sure to work with the programmers as they understand their application
  • Get training on how to use Dynatrace so it can be used effectively
  • They have a lot of training resources online

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
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