Dynatrace Review

We like the proactive alerts which notify us when certain conditions are met, such as when we are out of memory or high threads.


What is most valuable?

Being able to dig into code to figure out errors and where response time is slow.

How has it helped my organization?

We have setup proactive alerts to notify us when certain conditions are met, such as when we are out of memory or high threads.

What needs improvement?

I cannot think of any off hand. They are continuously making the product better.

For how long have I used the solution?

I've been using Dynatrace Application Monitoring and Data Center RUM for three years.

(version 6.0)

What was my experience with deployment of the solution?

I'm not aware of any issues.

What do I think about the scalability of the solution?

No, it is very scalable.

How are customer service and technical support?

Customer Service:

10 out of 10 as they are great to work with.

Technical Support:

9 out of 10, but it could be 10 out of 10. They are very prompt and technical. They will work with you to fix any issues.

Which solution did I use previously and why did I switch?

No, we reviewed other vendors and thought this one was the best.

How was the initial setup?

It was simple to implement.

What about the implementation team?

Dynatrace came in, helped install it and then showed us how to use the product.

What was our ROI?

We serve multiple customers and everyone wants to use Dynatrace. It has paid for itself. We can now figure out issues so much quicker.

Which other solutions did I evaluate?

CA was one other options we considered amongst others.

What other advice do I have?

  • The more environments you have on it, the better off you are.
  • Make sure to work with the programmers as they understand their application
  • Get training on how to use Dynatrace so it can be used effectively
  • They have a lot of training resources online

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
More Dynatrace reviews from users
...who work at a Financial Services Firm
...who compared it with New Relic APM
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