Dynatrace Review

Drastically reduced the delay taken by the diagnostic phase

What is our primary use case?

Dynatrace helps us monitor our critical applications' health (performance) and measure the quality of service delivered to our customers (SLA and satisfaction).

Thanks to Dynatrace, we are able to quickly spot which tiers are causing a slowdown in order to limit unavailability.

In anaysing trends, we can detect performance degradation and avoid incidents.

How has it helped my organization?

Dynatrace gives us a live view on our multi-tiers application. It brings light where we were blind.

  • We have drastically reduced the delay taken by the diagnostic phase. As we identify the root cause very rapidly, we can now focus on the solution and communication.
  • We have enhanced our dialog with our customers. By comparing their feelings with objective measures, we are able to optimize where the pain point are.

What is most valuable?

Dynatrace monitors transactions (application), but also gives technical information (JVM, OS).

The value comes from the correlation of this huge amount of data. Dynatrace's engine is powerful enough to filter, split, and graph and "give sense from raw data".

UEM (User Experience Management) is an optional feature that we acquired and use a lot. It provides indicators from the customer's browser, reflecting more precisely on what our internal users are experiencing.

What needs improvement?

  • Even if the engine can manage a huge amount of data, requests take time to succeed.
  • The heavy client is not really user-friendly and the concepts (while powerful) are unintuitive.
  • Automated reports are ugly, but the latest releases improve the web interface: A smarter way to share dashboards and indicators.

For how long have I used the solution?

Three to five years.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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