What is our primary use case?
The primary use case is to monitor and make sure all the crown jewel applications are up and running. If there is an error, then I will pinpoint what the error is, take it to the application team and developers, and ask them to fix it.
It is performing well, so far. So well that we actually had a company program wherein we wanted to promote Dynatrace for as many applications as we can. We have our hands on all the tools of Dynatrace, and whichever is the best fit based on the application, we go ahead.
How has it helped my organization?
I can get everything on a single page.
What is most valuable?
That varies from product to product. Every product has its charms. I like AppMon a lot. The new solution that they have, the Dynatrace solution, which is integrated with the browser plugin and agentless monitoring. That is pretty exciting.
What needs improvement?
I would like to see AppMon also integrated in the Dynatrace portal. There are certain features, which I am not saying are not there in Dynatrace, but I am used to in AppMon. I would like to see something a bit familiar in terms of UI. It could be five to six clicks away (I don't mind), but something familiar would be helpful.
What do I think about the stability of the solution?
Stability is pretty good. Comparatively, I do not see too many downtimes, and the response time is good. The communications for any downtime is also pretty much on time.
What do I think about the scalability of the solution?
How are customer service and technical support?
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing for configurations based on technical tools.
They have been pretty helpful and very responsive, Compared to other tools that I have used in the past, Dynatrace's support has always been responsive.
Which solution did I use previously and why did I switch?
They were all scattered, because we were getting a lot of information from different tools, but no integration. Also, there were a lot of redundancies, so that is why Dynatrace is good, but there is still a bit of redundancy in Dynatrace as well. A little bit of it across platforms, but overall, it has been better than the other tools that I have used in past.
How was the initial setup?
Dynatrace has so many different tools, so some of them are a bit complex, like AppMon. However, your OneAgent, your browser plugin, and so on are pretty simple setups.
Which other solutions did I evaluate?
We get access to the early access programs. So, we evaluate. We do PoCs, and based on our customer feedback, then we proceed.
We were working with Catchpoint, because for the synthetic device management, it is simpler for Catchpoint. However, the setup and the configuration were so much easier than Dynatrace that we are still in a bit of debate on what to do.
What other advice do I have?
If you are looking to implement it, just go for it.
For cloud, AI has been pretty useful so far when it comes to IT's ability to scale. To manage performance problems, we have not actually used it.
If I had just one solution which could provide real answers, not just data, the immediate benefit would be continuous checks for a lot of hardware. There are a lot of applications, so if Dynatrace could provide this, that would be awesome.
Most important criteria when selecting a vendor:
The company that I work for is huge, growing every day. So, I think availability and scalability were the primary parameters.