Dynatrace Review

Drill down into the PurePaths has dramatically reduced our time to solve problems

What is our primary use case?

Primary use case would be problem solving and remediation, and it's working very well.

How has it helped my organization?

It has dramatically reduced the time it takes to problem solve webpages and coding problems.

What is most valuable?

Being able to drill down into the PurePaths, to get to a solution.

What needs improvement?

We have a couple of one page apps that it has a problem with because it doesn't call to the server all the time. I believe part of that is taken care of in the next version. That was the biggest thing for me. That's one of the reasons we haven't really siloed up too, because of that.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

I can't think of any issues we've had with stability.

What do I think about the scalability of the solution?

I love it, I've always been a big fan of the scalability. We haven't scaled up yet but we hope to.

How are customer service and technical support?

We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months. He was wonderful.

Which solution did I use previously and why did I switch?

As for siloed monitoring tools, I don't believe we used any. We did use an alert site, but nothing other than that.

We actually had a production issue on our catalog website. Dynatrace came in and helped us install and problem solve that issue right off the bat. That was our initial outing.

How was the initial setup?

During the initial implementation I was just there as a bystander. We had our infrastructure guys taking care of the implementation. I was just there afterwards to learn how to run it. And if there are upgrades, we hand that off to infrastructure.

What other advice do I have?

When it comes to IT's ability to scale in the cloud in order to monitor performance management, I can't really comment on the role of AI in that. I'm not involved in that as yet. We are just starting to have a cloud footprint now.

If we had just one solution that would not only provide data, but real answers, the immediate benefit for our team would, of course, be helping the code to be error free, but also speeding it up a bit.

What I appreciate most in a vendor, personally, would be performance in the product, and knowledge; product knowledge.

I would rate it a 10 out of 10, because it's easy to use. I use it everyday now.

Implement it and put it on every server. You have to have it all the way across with the network.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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