Dynatrace Review

It gives us visibility into the product and what we are doing operationally

What is our primary use case?

Our primary use case is operations monitoring.

How has it helped my organization?

When something goes wrong, we have visibility into the system, can find the issue, and quickly get things back up. This was previously much harder to do.

What is most valuable?

It gives us visibility into the product and what we are doing operationally.

What needs improvement?

As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The solution has been really stable.

What do I think about the scalability of the solution?

So far, scalability has been fine. We have not seen any issues related to it. It looks good.

How is customer service and technical support?

We had a good experience working with their technical support.

Which solutions did we use previously?

We were previously using CA Wily (CA APM).

What about the implementation team?

The technical support helped us spin it up, then we received training on how to use it.

Which other solutions did I evaluate?

We compared it to AppDynamics. While I did not chose Dynatrace, from a technical standpoint, AppDynamics and Dynatrace are pretty comparable. I liked how both of them worked. Because we were moving more onto the AWS platform, Dynatrace was more compelling because they were right there with us.

What other advice do I have?

Kick the tires. Figure out how it fits your use case.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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