eG Enterprise Review
Topology view provides a visual representation of a service and quickly allows identification of errors or degraded performance.


Improvements to My Organization

An end-to-end view of infrastructure performance and the end-user experience greatly improves the responsiveness of IT, increases system availability, and improves user satisfaction.

Valuable Features

The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance.

The ability to diagnose issues directly from the alert screen is very valuable because it quickly leads to the root cause of performance issues.

Room for Improvement

The UI looks a little dated and could do with a refresh.

Stability Issues

No.

Scalability Issues

Some minor scalability issues have been seen but product tuning by eG resolved these issues.

Customer Service and Technical Support

Customer Service:

Customer service and support are superb.

Technical Support:

Customer service and support are superb.

Previous Solutions

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

Initial Setup

Initial setup and configuration are quite straightforward. Like all monitoring and alerting solutions, some effort is required to tune the product for optimal results.

Implementation Team

The implementation was done in-house with assistance from eG support. As noted above, eG support is excellent.

ROI

ROI has not yet been calculated.

Pricing, Setup Cost and Licensing

If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server (for XenApp/RDS) is the most cost effective licensing model.

Other Solutions Considered

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are both a customer and a partner of eG Innovations.
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