eG Enterprise Review
Topology view provides a visual representation of a service and quickly allows identification of errors or degraded performance.


How has it helped my organization?

An end-to-end view of infrastructure performance and the end-user experience greatly improves the responsiveness of IT, increases system availability, and improves user satisfaction.

What is most valuable?

The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance.

The ability to diagnose issues directly from the alert screen is very valuable because it quickly leads to the root cause of performance issues.

What needs improvement?

The UI looks a little dated and could do with a refresh.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Some minor scalability issues have been seen but product tuning by eG resolved these issues.

How is customer service and technical support?

Customer Service:

Customer service and support are superb.

Technical Support:

Customer service and support are superb.

Which solutions did we use previously?

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

How was the initial setup?

Initial setup and configuration are quite straightforward. Like all monitoring and alerting solutions, some effort is required to tune the product for optimal results.

What about the implementation team?

The implementation was done in-house with assistance from eG support. As noted above, eG support is excellent.

What was our ROI?

ROI has not yet been calculated.

What's my experience with pricing, setup cost, and licensing?

If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server (for XenApp/RDS) is the most cost effective licensing model.

Which other solutions did I evaluate?

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are both a customer and a partner of eG Innovations.
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