eG Enterprise Review

It can give total visibility of the entire infrastructure supporting a Citrix environment

How has it helped my organization?

It dramatically reduces the time spent finding the root cause.

What is most valuable?

Enormous capability to monitor Citrix environments.

What needs improvement?

Needs to improve the networking monitor capabilities.

What do I think about the stability of the solution?

It is important to respect the sizing recommendations.

What do I think about the scalability of the solution?

No, for the moment.

How are customer service and technical support?

Customer Service:

It is the best customer service that I have ever used, They always respond in a few minutes.

Technical Support:

Very high.

Which solution did I use previously and why did I switch?

We tried several solutions, but most of them are incomplete. eG Innovations covers almost all our requirements.

How was the initial setup?

Setup is easy and quick.

What about the implementation team?

We did it alone.

What was our ROI?

Very high.

What's my experience with pricing, setup cost, and licensing?

They are aligned with other enterprise solutions.

Which other solutions did I evaluate?

PRTG, SCOM, and vROps.

What other advice do I have?

After trying many products with little satisfaction, we can finally say that we have found the best product on the market to monitor Citrix environments.

This is the only product that can give total visibility of the entire infrastructure supporting a Citrix environment, from storage and hypervisor via the Active Directory (AD) to getting to the detail of the individual user's session.
We were then very surprised to check the depth and effectiveness of information related to other environments, such as SQL, Oracle databases, or storage (like NetApp).

It has very powerful, real-time dashboards and extensive reporting available.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
More eG Enterprise reviews from users
Add a Comment