eG Enterprise Review

We use it to monitor all of our Windows platforms and servers


What is our primary use case?

We use it to monitor all of our Windows platforms and servers.

How has it helped my organization?

In my applications, I am just a user of it, I do not install it or modify it. We have a print application, and that print application, if something happens and/or something goes wrong, it will alert us to the problem so we can fix it in a short period of time.

Otherwise, our help desk would be flooded with calls from the users. This way we find that we are alerted to problems before it gets to that point.

What is most valuable?

Its ability to monitor failures and to restart a Windows service when it fails. 

What needs improvement?

The interface could be improved as it is not real intuitive. It is not user-friendly. The interface, you have to get used to it. It takes awhile to get used to their interface and their administration panels.

What do I think about the stability of the solution?

It is a stable product. No problems.

What do I think about the scalability of the solution?

No issues. It monitors hundreds of servers without a problem.

How is customer service and technical support?

I would give their tech support a four or five out of 10, because the problem is their tech support is in India. Sometimes it takes time to get back to you and explain the issue. We usually speak with the second tier support.

Which solutions did we use previously?

It came down to how much things cost. At the time, it was very cheap compared to the other products out there. 

How was the initial setup?

Its pretty straightforward, but to get down into the lowest levels, it is not intuitive. You have to work at it to sometimes find what you want. 

We had training. We had WebExs with them and that did help.

Which other solutions did I evaluate?

I was not involved in the evaluation, but I am assuming it was a group of products.

What other advice do I have?

There are a lot of valuable features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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