What is our primary use case?
What is most valuable?
The company provides excellent technical support and wonderful engineers, even their sales engineers are great. The dashboard is a valuable feature - it's awesome and very customizable.
What needs improvement?
I would like to see more open source tools and testing as well as a signature analysis in the solution. I think that a lot of times when we go into a corporate environment where it becomes more add on features or an additional service fee, it typically draws away from that product.
I think it would be cool if they could provide a couple of licenses that would be test bed licenses so that engineers and people with have their hands on the keyboard could test any new development.
For how long have I used the solution?
I've been using this solution for three or four years.
What do I think about the scalability of the solution?
How are customer service and technical support?
I'm very satisfied with the technical support and would rate it highly. Sometimes there are issues because we are overseas and there is a six hour time difference which creates a lag. It's hard to get around that but they're very responsive.
How was the initial setup?
We had issues when we first did the initial setup, because our resources were limited because it was a test that it was a proof of concept. It meant the initial setup was somewhat resource intensive. The data NGS itself was an issue when we were trying to filter and pull that information. Again, a signature analysis would have been helpful here.
What other advice do I have?
For anyone considering implementing this solution, I would say take a good hard look at your own infrastructure resources and scalability as you have to future proof everything. Whether it's scale or increase in customers building up through your actual hardware and your network infrastructure. You need to know it's capable of performing the tasks needed, because sometimes you outgrow yourself. So, I would say look at your resources and how it can be scaled.
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?