EMC VNX [EOL] Review

Technical support is fast and always fixes the issues


What is most valuable?

It is hard to say which features are the most valuable. All other arrays can do pretty much the same, so it's hard to tell. At least I haven't used any feature that would be unique to other arrays.

How has it helped my organization?

As long as I have been working at my current company, it has always been one of EMC's biggest customers, and has had the most EMC certified engineers in the world, so the company's whole business is based on EMC's products.

What needs improvement?

  • Upgrade the GUI
  • Full integration with VMware
  • The Unisphere for VNX needs improvement as it is old and slow.

For how long have I used the solution?

I have used VNX 5700 for three years, but only for the NAS file system. For VNX 8000, it's been six months already, but only for block.

What do I think about the stability of the solution?

When everything is standardized and unified, it is pretty stable.

I have not encountered any issues with stability, but a friend of mine did in another company. They had problems with snapshots, which made the whole VNX very slow. EMC wasn't able to fix the issue, so they had to stop using snapshots.

What do I think about the scalability of the solution?

No issues. It has always been used in small isolated environments.

How is customer service and technical support?

Technical support is a nine out of 10. It's fast and always fixes the issues. It would be a 10 out of 10 if sometimes I wouldn't have to tell Level 2 support how to navigate using Linux commands. Level 3 is good though.

Which solutions did we use previously?

Previously, I worked with 5700 because I worked in another company. The previous version could be changed just to handle bigger loads, but that is not the case neither in the current version nor in my current company.

How was the initial setup?

Initial setup is usually done by the vendor itself. The product comes preconfigured, though you have to adjust it a little bit. Everything seems to be fairly simple.

What's my experience with pricing, setup cost, and licensing?

Pricing depends on the version, and the version depends on the environment you have. Plan what do you need, then decide what to buy. These days it is not necessary to have all the features in the array, which may cost a lot. If you are using VMware, it can do the same, sometimes for less.

Which other solutions did I evaluate?

Sadly, I did not have the chance to evaluate other products. The customer chose himself. In my other company, we didn't want to lose the EMC Elite support package and stuck with EMC, not choosing another vendor.

What other advice do I have?

It's a known product. It's a fairly stable product, but you may get more features from other vendors for less. Try them, too. Like the 16Gb SAN, which EMC still does not offer, and the 32Gb. which is already on the way.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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