Entrinsik Informer Review

Empower the end user


Valuable Features

The ability to let the end users get data and to customize reports.

Improvements to My Organization

Informer allowed the IT department to focus on other systems instead of retrieving the data.

Room for Improvement

The big issue for us is that there is no way to cancel a report from the browser. If an end user creates an incorrect report and runs it, they have to contact the IT department to kill that SQL thread/process.

Use of Solution

2 years

Deployment Issues

None.

Stability Issues

None.

Scalability Issues

None.

Customer Service and Technical Support

Customer Service:

Very good customer service.

Technical Support:

Very good technical support.

Previous Solutions

None

Initial Setup

Straightforward.

Implementation Team

In-house.

ROI

More time for both IT department and end users.

Pricing, Setup Cost and Licensing

Minimal.

Other Solutions Considered

SRSS

Other Advice

Informer did a great job helping end users.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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