Entrinsik Informer Review

Empower the end user


What is most valuable?

The ability to let the end users get data and to customize reports.

How has it helped my organization?

Informer allowed the IT department to focus on other systems instead of retrieving the data.

What needs improvement?

The big issue for us is that there is no way to cancel a report from the browser. If an end user creates an incorrect report and runs it, they have to contact the IT department to kill that SQL thread/process.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Very good customer service.

Technical Support:

Very good technical support.

Which solution did I use previously and why did I switch?

None

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

More time for both IT department and end users.

What's my experience with pricing, setup cost, and licensing?

Minimal.

Which other solutions did I evaluate?

SRSS

What other advice do I have?

Informer did a great job helping end users.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment
Guest