The ability to let the end users get data and to customize reports.
Entrinsik Informer ReviewEmpower the end user
Valuable Features
Improvements to My Organization
Informer allowed the IT department to focus on other systems instead of retrieving the data.
Room for Improvement
The big issue for us is that there is no way to cancel a report from the browser. If an end user creates an incorrect report and runs it, they have to contact the IT department to kill that SQL thread/process.
Use of Solution
2 years
Deployment Issues
None.
Stability Issues
None.
Scalability Issues
None.
Customer Service and Technical Support
Customer Service:
Very good customer service.
Technical Support:Very good technical support.
Previous Solutions
None
Initial Setup
Straightforward.
Implementation Team
In-house.
ROI
More time for both IT department and end users.
Pricing, Setup Cost and Licensing
Minimal.
Other Solutions Considered
SRSS
Other Advice
Informer did a great job helping end users.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 29 2015
Author
it_user187458
Real User
Senior Developer at a university with 51-200 employees
TOP 20
BUYER'S GUIDE
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