eSentire Review

Cost-effective, scalable, and provides good security and response in real-time

What is our primary use case?

In my previous company, we used the Cyclops server to connect to eSentire to filter traffic going out of and coming into our network. It was like a firewall behind a firewall.

How has it helped my organization?

It provided very good security for us at the time. It was cost-effective and not very expensive.

What is most valuable?

The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive.

What needs improvement?

Its GUI can be a lot better.

What do I think about the stability of the solution?

It is stable enough. We didn't come across any bugs.

What do I think about the scalability of the solution?

It is scalable. You can easily add it to other networks around the globe. We did it only in one data center in London. It was used by our whole monitoring team. 

How are customer service and technical support?

Their SOC team was very responsive. Their Email support is sufficient. Sending them emails was enough. They fixed the issues quickly.

Which solution did I use previously and why did I switch?

We only used eSentire in that company. I also have experience with another MDR solution, but it was more complex than eSentire.

How was the initial setup?

It was straightforward, but it requires good technical know-how. The person who is installing and managing eSentire on the network should have good knowledge and experience. It is not complex, but you need to know what you are doing.

The deployment took a day. The deployment and configuration took about two or three days.

What about the implementation team?

We had two people for its deployment. The eSentire team was very helpful. 

In terms of maintenance, it does not require frequent maintenance. eSentire was responsible for the upgrades, and we upgraded it only once.

What was our ROI?

We got a very good ROI. Someone had downloaded a virus from an email, but our antivirus didn't catch it. It was eSentire that found it, which was a very good ROI. Being able to sleep well at night knowing that eSentire is guarding everything that goes in and out of your network was also a good ROI.

What's my experience with pricing, setup cost, and licensing?

It was cost-effective and not very expensive. Licensing was on a yearly basis. There were no additional costs to the standard licensing fee.

What other advice do I have?

I would recommend this solution to others. They should go ahead and implement it. The biggest lesson that I have learned from using eSentire is that MDRs are not appreciated enough. 

I would rate eSentire an eight out of ten. It is a very good solution from a good company, but there is always room for improvement.

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**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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