ESET Dynamic Threat Defense Review

Good pricing, an easy installation process and excellent technical support

What is our primary use case?

We primarily use the solution for scanning files and emails and things of that nature.

What is most valuable?

The technical support has been really great. All of it, including technical support, desktop management, etc., has been excellent. We've found it very convenient and easy to use.

The installation and deployment of the solution is very good.

The pricing, if compared to other products, is cheap.

What needs improvement?

Everything about the solution is pretty good. I don't think I can find fault in it. 

The management of the solution isn't as clear as it could be. They could adjust that to make it a better product.

For how long have I used the solution?

We've been using the solution for about one year.

What do I think about the stability of the solution?

The solution is very stable. We've never had any issues.

What do I think about the scalability of the solution?

The solution is very scalable. Organizations can scale up without any problem. We have almost 200 people using it within our organization.

How are customer service and technical support?

We've been in touch with the technical support team in Isreal. They are very good and work very fast. From the minute I open a case, they're getting back to me within the hour. We're very satisfied with the level of support they provide.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is pretty straightforward. We didn't face any issues. You only need three people to handle deployment and maintenance. We used professionals such as engineers and integrators to assist with the tasks.

What about the implementation team?

We deployed the solution with the help of ESET support in Isreal.

What's my experience with pricing, setup cost, and licensing?

I don't recall what our licensing costs are for this solution.

Which other solutions did I evaluate?

We were looking into Symantec and Fortinet FortiSandbox. We received some quotes on the products.

What other advice do I have?

We use the solution every day. Often, for reports, if anything is detected, we check it out. We're logging into the system at least once a day.

I support the product and I would recommend the solution.

I'd rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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