ESET Endpoint Security Review

Stable with a quick installation process and good MDM features

What is our primary use case?

I install the solution in mobile devices to secure smartphones and to manage these devices as ESET has MDM, Mobile Device Management. I also use the product for data encryption.

What is most valuable?

I like the central console and the Cloud platform.

The solution has very useful MDM features. 

The solution is quite stable. It offers good performance.

The solution scales well if you need it to.

I found the installation process to be quite quick.

What needs improvement?

There are some new antivirus technologies that rely on AI, artificial intelligence. ESET does not have this technology right now. Maybe it's going to. It would be ideal if they followed the lead of other products and added AI into their service offering in the future. Adding AI would allow them to add extra security and to have more intelligent protection services.

For how long have I used the solution?

I've recently installed the product. It's only been a few days. I've tried the product before and have worked with it on and off over the last 10 to 12 years or so.

What do I think about the stability of the solution?

The stability has been very good so far. It doesn't crash or freeze. I haven't noted any bugs or glitches. It's been good.

What do I think about the scalability of the solution?

The product has the capability to scale. If a company needs to expand it, it should be able to do so without any issues.

I've only tried about ten devices so far, however. Therefore, I haven't really attempted to scale very much just yet. We have about 50 users on the solution right now. We do plan to increase usage in the future.

How are customer service and technical support?

We don't have any experience with technical support. We've never used them. I can't speak to their level of knowledge or responsiveness.

Which solution did I use previously and why did I switch?

We previously used Kaspersky.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward.

Overall, the deployment process is quick. It took a few minutes.

We have about three administrators that can handle any maintenance if it is required.

What about the implementation team?

I handled the installation myself. I did not need a consultant or an integrator to assist me.

What's my experience with pricing, setup cost, and licensing?

We do have to pay a license fee in order to use the solution. I can't speak to the exact costs.

What other advice do I have?

I'm not sure which version of the solution we are using. I don't have the version number on-hand. As I installed it a few days ago, it's likely I have downloaded the latest version.

I'd recommend the solution to other organizations. For the most part, we've had a very positive experience.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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