What is our primary use case?
We're using it for the management of our staff, their laptops, and endpoint devices. We're not using it for any mobile devices, such as phones or tablets. Instead, we're using it for the endpoint protection and security of endpoint devices like laptops specifically.
What is most valuable?
The solution is very easy to use and simple to navigate.
The product is quite affordable.
The implementation process is nice and easy.
What needs improvement?
It may be a bit early to tell if there is anything lacking. I'm still getting myself oriented... We're using it for some of its basic features. However, as we get to use it and understand its broader feature-set and experience, there might be more to comment on in terms of improvement requests.
It would be ideal if it could detect threats sooner.
The integration capabilities might be lacking a bit. We were expecting it to be a bit more robust.
For how long have I used the solution?
We've been using the solution for the past three months.
What do I think about the scalability of the solution?
We have about 15 people using the product in our office.
How are customer service and technical support?
We've never used technical support. We go through our partners if we need any assistance. Therefore, I can't speak to how helpful or responsive their support would be.
How was the initial setup?
The solution was pretty simple to set up. It was quite quick as well. I'd say it's quite easy to install and implement.
You don't need too many people to deploy and maintain the solution. We might have about three or so people who can handle those duties. Of course, then there were people from our side involved in defining some of those policies, et cetera.
What about the implementation team?
We had one of our partners assist us with the implementation process.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. We do have to pay for a license. We have purchased a yearly license for ESET.
Which other solutions did I evaluate?
We did not look at other solutions prior to choosing this product. We had some machines that were well protected and some that weren't. Some came with some basic antiviruses, some didn't have anything or some were expired. Overall, we probably weren't really using anything, at least on a standard basis.
What other advice do I have?
We are customers or end-users. We don't have a business relationship with ESET.
Since the solution is cloud-based, we're always using the most up-to-date version.
In general, I would rate the solution at a seven out of ten. We still need time to explore it as it's still quite new.
I'd recommend the solution to other users or companies.
Which deployment model are you using for this solution?