Everbridge IT Alerting Review

Gives us the ability to contact the correct people via rules, based on conditions


What is our primary use case?

IT incident management.

How has it helped my organization?

It's now a little quicker to get folks together on a bridge. It has enabled us to have quicker times to resolution.

What is most valuable?

The ability for people to be able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions. 

What needs improvement?

The ability for members to change their schedules, and change the person they're swapping with, could use improvement. For two people to swap, both people have to log in, as you can only update your own schedule with a member account.

Suppose I am swapping with Bill for the day because he is sick. It makes no sense that both he and I each have to update the schedule. He has to go in and put me as a replacement for him. Then, the day he is taking for me, I have to go in and put him as my replacement.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's pretty stable.

What do I think about the scalability of the solution?

It's scalable.

How is customer service and technical support?

The tech support is great. They're almost always able to solve my issues pretty quickly.

How was the initial setup?

The initial setup was probably somewhere in the middle, between straightforward and complex. I think the some of the harder parts were the importing of all the data.

What other advice do I have?

Definitely use the rules and conditions so you can contact the right people for different outages. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules.

It's very accurate and, once you get to know it, you can make it meet your needs.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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