Everbridge Mass Notification Review

SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume


What is our primary use case?

Our primary use is for fire and EMS alerts to a group of rural subdivisions organized under the Firewise USA program and served by the Mendocino County Office of Emergency Services. Currently, Everbridge is used for emergency notifications and Nixle is being evaluated for close to real-time alerts and information updates.

How has it helped my organization?

It has been used successfully for large scale notifications as well as defined geographic area targeted notifications. The use of Nixle SMS service for incident notification and ongoing information is being discussed.

What is most valuable?

SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume.

What needs improvement?

Online training materials and support documentation could be improved.

An additional feature that should be included in the next release would be a contact database upload/download/sync.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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