ExtraHop Reveal(x) for IT Operations Review

Instrumental in finding the root cause of problems that have been difficult to solve

What is our primary use case?

Our primary use case is to seek out the root cause of problems that have been difficult to find. We use it for security anomaly monitoring, as well as performance monitoring.

How has it helped my organization?

We have been able to improve the mean time to resolution by several hours in some cases. We have also used it to make architectural decisions based on traffic patterns. It has been instrumental in finding problems that have been difficult to solve. 

What is most valuable?

There are many valuable features in this product, but probably the biggest is the customization capability it has.

What needs improvement?

This solution would be improved if it had the ability to retain data longer. Also, there should be more training on the best way to use the product. 

For how long have I used the solution?

One to three years.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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