ExtremeCloud IQ Review

I like their support.


What is most valuable?

All of its features are valuable to me.

How has it helped my organization?

90% improvement in getting connections for the students/staff.

What needs improvement?

Stronger connection for an old building with cement walls.

For how long have I used the solution?

I have been using it for four years.

What was my experience with deployment of the solution?

I encountered a bunch of deployment issues, but online tech support resolved the problems quickly.

What do I think about the stability of the solution?

It is a little difficult to get a good connection through cement walls.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How is customer service and technical support?

Customer Service:

Customer service has good 24-hour coverage.

Technical Support:

The vendor has a great tech support group.

How was the initial setup?

With the great support from Aerohive, it was easy to set up.

What about the implementation team?

A vendor team from MarinIT installed it and showed me how to work with it. They had a high level expertise on the device.

What's my experience with pricing, setup cost, and licensing?

Aerohive pricing is a little high on the hardware and licensing, but for the price, I like them very much.

Which other solutions did I evaluate?

Our administrations department would like to try new hardware and look at a different vendor, so we are testing Rukus because it is cheaper.

What other advice do I have?

Aerohive is the best vendor yet and their support is great.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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