ExtremeCloud IQ Review

It operates in a controller-less fashion. The APs can function if connectivity is lost.


What is most valuable?

The most valuable feature for me is the ability to operate in a controller-less fashion. Allowing the APs to function if connectivity is lost to the controller can be very valuable.

How has it helped my organization?

These devices have allowed our wireless network deployment to go from a 'best-effort' nicety to an 'expected' accommodation. The dependability is definitely appreciated.

What needs improvement?

The area that I would like to see improved is searching within Hivemanager. There have been several occasions where I was attempting to delete an 'unnecessary' or 'unused' configuration item and was advised by the system that it was still in use by another policy. Trying to find that policy was very time consuming.

For how long have I used the solution?

We have had Aerohive deployed in our environment for over eight years.

What was my experience with deployment of the solution?

We did not encounter any issues related to deployment of the Aerohive access points.

What do I think about the stability of the solution?

We have not encountered any issues related to stability of the Aerohive access points.

What do I think about the scalability of the solution?

We have not encountered any issues related to scalability of the Aerohive access points.

How are customer service and technical support?

Customer Service:

I would rate customer service around 8/10. We have not had any significant problems necessitating a call to customer service. They have always been willing to help.

Technical Support:

I would rate technical support at 8.5/10. The technical support teams seem to be pretty robust. Our main needs for technical support have been for hardware failures rather than software or configuration issues.

Which solution did I use previously and why did I switch?

We did not have any previous solutions in our environment.

How was the initial setup?

This system was set up before I began managing the environment. I cannot say if there were issues in the initial setup, or speak to it being straightforward or complex.

What about the implementation team?

This was implemented via an in-house team with the assistance of an Aerohive engineer.

What was our ROI?

Our return on investment has been positive, overall. It is very difficult to gauge this statistic in our environment due to this product being used 'in addition to', rather than 'in place of' a wired infrastructure.

What's my experience with pricing, setup cost, and licensing?

Concerning Aerohive, this topic is not one that I have been involved with and, as such, I do not wish to give advice regarding.

Which other solutions did I evaluate?

This system was set up before I began managing the environment. I cannot say which vendors, or even if other vendors were evaluated.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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