ExtremeCloud IQ Review

Valuable: ​Cloud-based controller and L3 roaming. I would like automatic channel assignment algorithms improved.


What is most valuable?

  • Cloud-based controller
  • L3 roaming

What needs improvement?

  • Admin UI and Automatic channel assignment algorithms.
  • An recurring example, would be where their support engineer would be given remote access to full project documentation, surveys, and planning as well as to the Hive Manager and not find anything wrong. However after much heartache and user frustration, we would find the solution to some major issues was to simply recheck one checkbox that a previous support person had suggested to uncheck.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

Sizing and deployment documentation was geared towards selling hardware rather than a balanced solution. Regional support and training was nearly non-existent and overseas support was always a hot potato with no commitment to solving any issues.

What do I think about the stability of the solution?

Automatic channel assignment algorithms were creating some serious issues despite turning down power to adjust cell size. Eventually needed a static channel map in the 2.4Ghz.

How are customer service and technical support?

Customer Service:

While the support teams were responsive, they were not effective in solving the issues despite having full visibility of the deployment.

Technical Support:

Technical teams ranged from poorly trained techs who simply followed a call tree to highly qualified industry leaders, but who were not willing to take the time to help isolate the real issue until frustration levels are at their highest.

A recurring example, would be where their support engineer would be given remote access to full project documentation, surveys, and planning as well as to the Hive Manager and not find anything wrong.

However, after much heartache and user frustration, we would find the solution to some major issues was to simply recheck one check box that a previous support person had suggested to uncheck.

Which solution did I use previously and why did I switch?

We now actively service existing Aerohive installs, but are encouraging new sites to consider Cisco Meraki as the sales, training and support efforts are more mature in our region.

How was the initial setup?

Straightforward

What about the implementation team?

We are the vendor team and have attended both Aerohive trainings as well as extensive 3rd party certifications and conferences over a number of years.

What was our ROI?

The Aerohive solution appeared to be price competitive, however lack of training and support in the region has made it more expensive than other solutions.

What's my experience with pricing, setup cost, and licensing?

Make sure that your regional distributor is truly committed to the product and supporting the solution before buying.

Which other solutions did I evaluate?

Aruba, Ruckus, Cisco.

What other advice do I have?

Don't believe promises of training. Get your training before you make a purchase commitment, or find another vendor's solution.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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